Frequently asked questions
Have more questions? Contact us.
Booking & Payment
How can I book a tour?
Choose your preferred tour on our website, select the date, enter the number of guests and your contact details, and submit your booking request. We will confirm availability and the arrangements for your trip.
What payment methods do you accept?
Available payment methods depend on the selected service. When confirming your booking, we will explain how you can pay for your tour, transfer, or yacht rental.
Should I book my tour in advance?
We recommend booking in advance, especially during the busy holiday season. Popular excursions and private experiences may have limited availability.
How will I know my booking is confirmed?
Once your booking is confirmed, we will send you the essential details, including your tour name, date, departure time, meeting point, and any other important information.
Can I change or cancel my booking?
You can contact us to request a change or cancellation. Rescheduling options and refund conditions depend on the terms of your selected service.
What is included in the tour price?
Each tour page clearly explains what is included and what costs extra. Depending on the experience, the price may cover transfers, meals, guide services, entrance tickets, or other activities.
Tour Information
Where do tours depart from? Is hotel pickup available?
Hotel pickup is available for many of our excursions. Your exact pickup location and time depend on your hotel and the tour you choose. We will confirm the details before departure.
What happens if I am late for pickup?
Please contact our team immediately. Shared transfers operate on a schedule and may not be able to wait for late guests.
What should I bring on a tour?
We recommend comfortable shoes, water, sunscreen, a hat, and some money for personal expenses. For boat trips and water activities, bring swimwear and a towel.
Which languages are available for guided tours?
Available guide languages depend on the tour and departure date. Please contact us to check whether Russian, English, or another language is available.
What happens if the weather is bad?
Your safety is our priority. If weather conditions prevent the tour from operating, the organizer will inform you about rescheduling or cancellation options. Refunds follow the applicable booking conditions.
Are your tours suitable for children?
Yes, many of our tours are family-friendly. Some adventure activities have age restrictions. Children’s prices and participation conditions are provided in each tour description.
Travel Documents & Safety
Do I need a visa for your tours?
Most local excursions do not require an additional visa if you are already legally visiting the country. International trips, such as visiting Rhodes Island in Greece, may require a visa depending on your nationality and travel documents.
Is travel insurance included?
Insurance is included in some tours. Coverage and conditions depend on the activity and the tour operator. Please check the “What’s Included” section before booking.
Do I need previous experience to join adventure activities?
Many activities are suitable for beginners. Scuba diving, paragliding, rafting, and other adventure experiences include safety briefings and have specific participation requirements. Please inform us of any relevant medical conditions before booking.
Private Tours & Additional Services
Can I book a private tour?
Yes, private experiences are available for couples, families, and small groups. Send us your preferred destination, date, number of guests, and any special requests.
Do you offer group discounts?
Special arrangements may be available for organized groups. Prices depend on group size, itinerary, and selected services. Contact us for a personalized offer.
Can I rent a private yacht or boat?
Yes, you can request a private boat trip or yacht rental. Available boats, rental duration, guest capacity, and additional services are confirmed during booking.
Do you offer shared boat trips?
Yes, our catalog includes shared boat tours with scenic routes, swimming stops, and relaxing time at sea. Itineraries and included services vary by destination.
Can I book an airport transfer?
Yes, you can request a private, shared, or VIP airport transfer. Please provide your arrival airport, hotel, travel date, flight number, arrival time, and number of passengers.
